Currently Solutions Architect @ Loadbalancer.org

Summary

Experienced Solutions Architect with over 19 years of in-depth knowledge in technical solution development, collaboration, and leadership. Possessing a strong understanding of various technologies, platforms, and systems, I excel in designing and implementing efficient and scalable solutions that align with business requirements, industry best practices, and emerging trends. With a proven track record of successful project delivery, I bring expertise in strategic planning, solution design, system integration, and stakeholder management. Proficient in Linux and application hosting, I am a natural problem-solver with a passion for driving business growth and enhancing user experiences through the deployment of innovative solutions.

History

Solutions Architect at Loadbalancer.org

Monday 5th September 2022 - Present (2 years, 9 months)

  • Technical onboarding of partners, including technical validation and solution integration.
  • Creating Technical Proposals tailored to meet diverse customer requirements and business needs.
  • Managing and delivering Professional Services Engagements, ensuring successful project completion.
  • Leading Professional Services business process development to streamline operations and improve customer satisfaction.
  • Collaborating with technical stakeholders to finalise design and implementation, ensuring alignment with business objectives.
  • Proof of concept delivery, working with the customer and technical teams to deliver POC, OAT and UAT phases.
  • Customer training sessions, high-level training and systems operators.
  • Ensuring smooth handover to customer operations teams and internal support.
  • Providing feedback to the development team with lessons learned and product feature requests to drive continuous improvement based on customer requirements.
  • Writing detailed technical documentation, blog posts, and white papers to support customer understanding and product adoption.

Lead Consultant/Product Specialist at BT Global Services

Tuesday 3rd January 2012 - Friday 26th August 2022 (10 years, 7 months).

  • Liaise with customers to design a fitting architecture and deployment methodology.
  • Collaborate with stakeholders to integrate the proposed system into existing unified networks.
  • Plan and manage installation/upgrade projects for the global customer working with local resources, client teams or independently to ensure the timely delivery and integration of systems.
  • Facilitated seamless communication between customers and the development team, ensuring timely feedback on suggestions and resolution of any identified issues.
  • Provide support and troubleshoot issues occurring in production environments to remediate critical system issues; travelling globally to customer sites to as the principal owner of the solution provision.

ISDN30 Job Controller at BT Wholesale

Monday 5th September 2005 - Wednesday 21st December 2011 (6 years, 3 months).

  • Management of project timescales and customer expectations.
  • Rearrange workflow order to achieve product delivery requirements.
  • Communicate with engineers to facilitate product delivery.

Skills

Communication - excellent written and verbal communication skills, with the ability to distil technical detail to bridge the gap between technical and non-technical stakeholders.

Documentation - creating high level design architecture and network diagrams as well as creating and maintaining detailed design documentation of systems and procedures

Troubleshooting - experienced in troubleshooting issues occurring in both production and staging environments. Proven ability to leverage existing knowledge and experience to apply to new situations

Work under pressure - ability to perform under pressure, troubleshooting issues in production environments where loss of service can mean large financial implications.

Analytical Skills - synthesising technical information from many dimensions to see end-to-end view. Proficient in analysing key issues and able to present findings in a way that adds value.

Relationship Management - experienced in developing and positively influencing team member behaviour, and working closely with clients to build and develop client relationships by focusing on client satisfaction.

Embrace Challenge - ability to embrace complex situations and challenges, skilled at identifying issues and charting a path forward. Driven, passionate and willing to learn.

Projects

Cloudian Partnership

Cloudian is a company that specializes in enterprise-grade object storage systems. Their flagship product, Cloudian HyperStore, is a scalable, S3-compatible object storage solution that allows businesses to manage and store large amounts of unstructured data. It is designed for environments where data growth is rapid, such as in cloud storage, data backup, archival, and media content distribution.

  • Working closely with the Cloudian Product Management team for ongoing support and maintenance for the OEM loadbalancer.org appliance called HyperBalance.
  • Developed code to add two requested features to the load balancer: EDNS-CS and TTL0 support in GSLB for Cloudian.
  • By incorporating EDNS-CS support and enabling TTL0, Cloudian significantly boosted sales by making the OEM product HyperBalance suitable for a wider range of installations.
  • Documentation and training for the Cloudian team both for technical and sales stakeholders.
  • Validate Cloudian hardware by testing throughput on 100GbE servers and creating custom tests for Smart DNS GSLB.
  • Technical support and assistance to the Cloudian Solutions team that cannot speak confidently on the capabilities of the HyperBalance product.

GE HealthCare Partner Onboarding

GE HealthCare’s medical imaging systems handle large volumes of critical patient data, requiring high availability and reliability. Load balancing ensures consistent performance by distributing traffic across multiple servers, improving uptime and data access speed. This is essential for supporting diagnostic tools like PACS, enabling fast and reliable access to medical images, which is crucial for healthcare providers.

  • Working closely with the GE HealthCare testing teams to validate the solutions of four product stacks: Centricity PACS, Edison True PACS, Centricity Cardiology Workflow, and Edison Datalogue.
  • Preparation and delivery of technical training for the solutions engineers of each product for full comprehension of how the appliance integrates into each product stack.
  • Assist the documentation team with the generation of the deployment documents. Provide updated solutions to encountered issues and the resultant solutions.
  • Provide technical support and professional services to the partner teams in each region to enable and improve solution uptake.