Summary
Solutions/Product Architect with 19+ years designing scalable, secure infrastructure for healthcare platforms. Led partnerships with GE HealthCare, Philips, and Optum, architecting high-availability solutions deployed across 30+ global sites. Delivered mission-critical systems for European Central Bank and Standard Bank (1,000+ users). Expert in translating requirements into resilient architectures balancing compliance, reliability, and growth.
Experience
Solutions Architect and Professional Services Lead
Loadbalancer.org
Current Position
Led the technical design and strategic workshops for a significant UAE public cloud project, creating detailed designs and documentation that helped secure a successful bid and boosted the company's annual revenue by 10%.
Led technical onboarding for GE HealthCare partnership, architecting load balancing solutions now deployed across 30+ global healthcare sites supporting radiology and cardiology platforms.
Designed and implemented an internal CRM/ERP system using Django Web Framework, automating monthly reporting, standardised project documentation, and customer handover processes for professional services team of 5.
Integrated internal systems with n8n automation platform to streamline operational workflows, including automated form processing for WAF log analysis and webhook-driven calendar entry creation for meeting scheduling.
Developed standardized processes and SOPs for professional services delivery, contributing to ISO9001 certification achievement and improving operational consistency.
Developed technical proposals, RFP responses, and proof-of-concept (PoC) implementations to meet diverse customer requirements.
Delivered customer training sessions on solution architecture, system operations, and best practices.
Authored technical blog posts and whitepapers, including Load Balancing Object Storage White Paper and The Ultimate Guide to GSLB.
Lead Consultant/Product Specialist
BT Global Services
Managed 20+ global installation and upgrade projects for enterprise clients, designing architectures and deployment methodologies for mission-critical unified communication systems.
Led European Central Bank project in Frankfurt, designing and implementing a highly secure, compliant BT Session Manager SIP Trading Platform serving as the clearing house for Europe's largest central banks.
Delivered Standard Bank project across 5 sites in South Africa, deploying real-time trading communication infrastructure supporting 1,000+ stock brokers for financial trading operations.
Collaborated with customer stakeholders to integrate proposed systems into existing unified network infrastructures, ensuring seamless deployment and adoption.
Acted as principal technical liaison between customers and development teams, facilitating timely feedback on feature requests and resolution of production issues across global deployments.
Core Skills
Analytical Skills
synthesising technical information from many dimensions to see end-to-end view. Proficient in analysing key issues and able to present findings in a way that adds value.
Communication
excellent written and verbal communication skills, with the ability to distil technical detail to bridge the gap between technical and non-technical stakeholders.
Architecture & Design
Solution Architecture, High Availability Design, System Integration, Technical Documentation.
Troubleshooting
experienced in troubleshooting issues occurring in both production and staging environments. Proven ability to leverage existing knowledge and experience to apply to new situations.
Development & Automation
Django, Python, n8n, Baserow, Wireshark, Asciidoctor.
Stakeholder Management
Partner onboarding, client relationship development, cross-functional team leadership.
Embrace Challenge
ability to embrace complex situations and challenges, skilled at identifying issues and charting a path forward. Driven, passionate and willing to learn.
Cloud & Infrastructure
AWS (Solutions Architect Associate), VMware, Linux.